Delivery & Returns

We are delighted to offer customers from the Republic of Ireland  Free Next Day Delivery* on orders over €49.99  Next Day Delivery applies to orders which are confirmed before 2pm Monday to Thursday.  We charge €4.95 postage for purchases less than €49.99   

Items can be returned within 14 days of purchase or for Sale items,  within 7 days of purchase.

Once your order has left our warehouse, we will email you a unique tracking code to follow your parcel’s progress.

Delivery

Returns

All orders are well packed - wherever possible, recycled packaging is used.  In the unlikely event of a breakage, please contact us within 48 hours and retain all damaged items and all packaging, as our delivery service will require proof of claim of the damaged item. We will despatch replacements free of charge.  We require the damaged items to be returned, so we will contact you with a returns number together with instructions for despatch/collection, and refund all return postage costs.

If for any reason you are not happy with your order, you may return it to us for a full refund. Items must be unused and be returned in their original packaging within 14 days of delivery.  If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

Unless the goods are faulty or damaged, however, outward or return shipping costs and customs duties are non-refundable. Please return faulty or damaged goods to us within 30 days.  No items may be returned to Country and Craft without our prior agreement. Please email us to obtain a returns number and instructions for despatch/collection.

Returned parcels remain your responsibility until their safe arrival with us. Country and Craft is not responsible for the loss or damage in transit of returned goods . This does not affect your statutory rights.

Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.